Cancellation and Refund Policy - Motoshare USA

Welcome to motoshare.us, your trusted platform for finding reliable car and bike rental services across the United States. As a marketplace connecting customers with independent vehicle rental providers, our goal is to streamline your rental booking experience. Please note: motoshare.us acts solely as a facilitator and does not engage in any financial transactions between customers and rental service providers.

Before using our services, we encourage you to carefully review our Cancellation and Refund Policy.

1. Platform Disclaimer

motoshare.us is a vehicle rental aggregator and does not manage or process any payments. All transactions, cancellations, and refunds are strictly between the customer and the respective rental service provider.

• We do not collect or transfer rental payments, security deposits, or fees.
• All financial responsibilities rest with the customer and the chosen vendor.

2. Cancellation Policy

Since motoshare.us does not participate in rental payments, cancellation requests must be addressed directly to the rental provider. Each vendor may have their own cancellation rules based on their business policies.

• Customers should inquire about the provider’s cancellation terms before booking.
• motoshare.us does not influence or guarantee cancellation conditions.

3. Refund Policy

As we do not manage payments, motoshare.us cannot issue or facilitate refunds. Refunds are the sole responsibility of the rental provider from whom the booking was made.

• All refund-related queries must be directed to the vendor.
• motoshare.us holds no authority over refund decisions or timelines.

4. Vendor Verification

We highly recommend that customers take time to verify the rental provider’s credibility before completing a booking. To reduce the risk of disputes:

• Check online reviews, ratings, and vendor history.
• Confirm cancellation and refund terms in writing prior to any payment.

5. Dispute Disclaimer

motoshare.us is not liable for any disputes arising between customers and service providers, including those related to:

• Cancellations, refund denials, or delays.
• Fraudulent transactions or miscommunication.

Any concerns or conflicts must be resolved directly with the rental provider. motoshare.us does not mediate in financial or legal disputes.

6. Customer Guidelines for a Hassle-Free Booking

For a smooth and secure rental experience, we advise all customers to:

• Communicate clearly with the vendor about all booking and cancellation policies.
• Retain documentation such as receipts, emails, or text confirmations.
• Confirm vendor terms and availability in advance, especially for time-sensitive bookings.

7. No Financial Responsibility

Because motoshare.us does not charge or collect any payment, we bear no responsibility for the following:

• Rental charges
• Security deposits
• Refunds due to cancellations or no-shows

All payment-related matters must be handled directly with the rental provider outside of the motoshare.us platform.

8. Policy Updates

We reserve the right to amend this Cancellation and Refund Policy at any time to comply with local U.S. laws or enhance platform clarity. Updates will be posted here, and your continued use of the website constitutes agreement to the revised terms.

9. Contact Information

For general questions about this policy, please contact us through the Motoshare Contact Page. However, for booking, payment, or refund matters, please reach out directly to the respective rental service provider.